Terms & Conditions

Last updated: 30 March 2026

 

Introduction

These Terms & Conditions (“Terms”) govern your use of the House of Vayne website (houseofvayne.co.uk) and the purchase of our products. By accessing our website and placing an order, you agree to be bound by these Terms. Please read them carefully.

 

Company Details:

Legal entity: Thorne & Noor Limited

Company registration number: 16637233

Registered address: 1st Floor Swan Building, 20 Swan Street, Manchester, M4 5JW

VAT: Not VAT registered

Email: hello@houseofvayne.co.uk

Website: www.houseofvayne.co.uk

 

1. Eligibility

You must be at least 18 years of age to use our website or purchase our products.

 

2. Account Registration

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorised use of your account. House of Vayne is not liable for any loss or damage arising from your failure to protect your password.

 

3. Product Descriptions and Availability

We aim to provide accurate descriptions of our products, including specifications, ingredients, and intended use. However, we do not warrant that product descriptions, images, or other content on our website are accurate, complete, or error-free.

 

Food Supplement Disclaimer:

Our products are food supplements and are not intended to diagnose, treat, cure, or prevent any disease. These statements describe the role of vitamins and minerals as established by the European Food Safety Authority (EFSA). Individual results may vary. Food supplements should not be used as a substitute for a varied and balanced diet and healthy lifestyle.

 

All products are subject to availability. We reserve the right to limit quantities or discontinue products without notice.

 

4. Pricing and Payment Terms

Pricing:

Prices are inclusive of VAT and displayed on our website at the time of purchase. We reserve the right to change prices, provided that changes will not apply to orders already placed.

 

Payment:

We accept payment via Shopify Payments, which includes major credit and debit cards, Apple Pay, and Google Pay. All transactions are processed securely.

 

Invoices:

An order confirmation email will serve as your invoice. If you require a formal VAT invoice, please contact us at hello@houseofvayne.co.uk.

 

5. Orders and Delivery

•        Order confirmation will be sent to your registered email address

•        Delivery timescales are estimates only and not guaranteed

•        Risk of loss passes to you upon delivery

•        Delivery charges are calculated at checkout and included in your order total

•        UK mainland delivery is free on all orders

 

For specific delivery information, please refer to our Returns & Refund Policy.

 

6. Intellectual Property

All content on the House of Vayne website, including text, images, logos, designs, and other materials, is the intellectual property of Thorne & Noor Limited or its licensors and is protected by UK and international copyright law.

You may not reproduce, distribute, transmit, or exploit any content from our website without prior written permission. Unauthorised use may result in legal action.

 

7. Limitation of Liability

To the fullest extent permitted by law:

•        House of Vayne is not liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products

•        Our total liability for any claim arising from these Terms shall not exceed the amount you paid for the product in question

•        Nothing in these Terms limits our liability for personal injury, death, or fraud

 

8. Disclaimers

Our website and products are provided “as is” without warranties of any kind. We do not warrant that our website will be uninterrupted, error-free, or secure. Your use of our website is at your own risk.

 

9. Governing Law and Jurisdiction

These Terms are governed by the laws of England & Wales, without regard to conflict of law principles. You irrevocably submit to the exclusive jurisdiction of the courts of England & Wales.

 

10. Consumer Rights

Under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to:

•        Receive clear information about products and pricing

•        Cancel orders within 14 days of delivery (cooling-off period)

•        Receive refunds for faulty or non-conforming goods within a reasonable period

•        Have goods repaired or replaced at no cost if they are faulty

 

For full details on your consumer rights regarding returns and refunds, please see our Returns & Refund Policy.

 

11. Changes to These Terms

House of Vayne reserves the right to modify these Terms at any time. Changes will be effective upon posting to our website. Your continued use of our website following any changes constitutes your acceptance of the revised Terms.

 

12. Termination

House of Vayne reserves the right to terminate your account or restrict your access to our website at any time, with or without cause, and with or without notice, if we believe you have violated these Terms or engaged in conduct that is harmful to our business or other customers.

 

13. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be severed, and the remaining provisions will continue in full force and effect.

 

14. Contact Us

If you have questions about these Terms & Conditions, please contact us:

Email: hello@houseofvayne.co.uk

Address: 1st Floor Swan Building, 20 Swan Street, Manchester, M4 5JW