Subscription Terms

Last updated: 9 August 2026

Aura Subscription: Cancellation Policy

This policy explains how the Aura subscription works, how to cancel, pause, or skip it, and how refunds are handled. It applies to all subscription ("subscribe and save") purchases of Aura on houseofvayne.co.uk. It does not affect your statutory rights, which are set out in full in our Returns & Refund Policy.

1. How the Subscription Works

Aura subscriptions are managed through Recharge, our subscription platform. When you subscribe:

1. You are billed automatically every 28 days from your first order date.
2. The subscription price is £68.00 per delivery, a 20% saving against the £85.00 one-time price.
3. There is no minimum term and no minimum number of deliveries. You may cancel at any time, including after your first order.
4. Your subscription price is held at the rate shown when you subscribe, for as long as your subscription stays active without interruption. If subscription pricing changes in future, active subscribers keep the price they signed up at. If you cancel and later resubscribe, the price in effect at that time applies.

2. Cancel Anytime

We mean this literally. There is no minimum commitment and no retention process designed to make cancellation difficult.

How to cancel:

- Log in to your account dashboard on houseofvayne.co.uk and manage your subscription directly, or
- Email hello@houseofvayne.co.uk with your order details and we will cancel it for you.

When cancellation takes effect:

Cancellation takes effect immediately against your next scheduled billing date. If you cancel before your next payment is due, you will not be charged again and no further deliveries will be sent. If a payment has already been processed before you cancel, that delivery will still be sent, and the cancellation applies from the following cycle onward. See Section 4 for how refunds are handled if you cancel very close to a billing date.

You may reactivate a cancelled subscription at any time via your account dashboard or by contacting us.

3. Pause or Skip Instead of Cancelling

If you simply want a break rather than a full cancellation, you can pause or skip a delivery through your account dashboard:

- Skip: skip your next scheduled delivery only. Your subscription continues on its normal 28-day cycle after that.
- Pause: stop deliveries and billing for as long as you need, then resume whenever you are ready.

Both options are free, require no notice period, and can be managed by you directly without contacting us.

4. Refunds on Subscription Orders

If you cancel after a payment has already been processed but before that order has been dispatched, we will consider a refund for that delivery on a case-by-case basis. Contact us at hello@houseofvayne.co.uk as soon as possible and we will confirm whether the order can still be stopped.

Once a subscription order has been dispatched, it is treated the same as any other order under our Returns & Refund Policy: you have a 14-day statutory cooling-off period from delivery, subject to the sealed-goods exemption for opened products, and full rights apply if a product arrives faulty, damaged, or not as described.

For the complete refund process, exclusions, and your statutory rights, see our Returns & Refund Policy.

5. Changing Your Delivery

Delivery frequency is fixed at every 28 days and cannot currently be changed within the subscription. If you need a different cadence, pause or skip deliveries as needed (Section 3), or contact us and we will advise on the best option.

6. Contact Us

Questions about your subscription, cancellation, or a charge:

Email: hello@houseofvayne.co.uk

Address: Thorne & Noor Limited, 1st Floor Swan Building, 20 Swan Street, Manchester, M4 5JW

Response time: within 24 hours on business days.